Returns & Exchanges

Billy T will gladly accept returns/exchanges of item(s) purchased on billytshop.com. We will not accept returns/exchanges that were purchased from other retailers.

Items must be in original condition with original tags and must not be worn, used, altered or washed. Please ensure that no makeup, perfume, deodorant, etc. has transferred to the garment while trying on, as damaged items are not eligible for return. If we receive ANY returned/exchange item(s) that do not conform to this policy, we will deduct $20 from your original payment for the cost of return shipping and our cost incurred sending the merchandise back to you -  no exceptions.

Final Sale: Items marked Final Sale are not eligible for a refund, exchange, or credit. Therefore, if you return a final sale item(s) you will forgo the returned item(s).

Returns with a gift receipt purchased from our website will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit.

Free Standard Shipping over $30 and Free Returns are available to delivery addresses in the contiguous 48 states of the United States only. HI, AK, PR, US Territories, International, and Canadian orders are excluded. 

For orders under $30, returns will be refunded in the original form of payment less $7 for the prepaid return label fee.

For orders from HI, AK, PR, US Territories, returns will be refunded in the original form of payment less $25 for the prepaid return label fee. 

International and Canadian orders, returns will be refunded in the original form of payment less $45 for the prepaid return label fee. 

Prepaid Return Label: One-time FREE returns for all orders over $30. If you return multiple times within the same purchase order, you will be charged $15 for each additional prepaid return label generated off our website. $15 for the return fee will be deducted from the refund amount each time. Please click on the link below for the one-time prepaid return label:

https://billytshop.com/pages/returns-portal

If you prefer to return your Item(s) on your own, please send your return back to: BillyTShop -Return- 4051 E. Santa Ana St. Unit B Ontario, CA 91761

 

Your original form of payment will be refunded for items returned to BillyTShop within 30 days of purchase. No returns or claims will be accepted after 30 days from the purchase date. If you are approved, then your refund will be applied to your credit card in 3 business days.

Please note we offer one-time rerouting for orders sent back to us that are past our 30-day return window. Any multiple returns on orders after the 30-day return window will forgo their returned items.

 

HOLIDAY RETURNS

Great news! We've extended our return window through Januany 15th this year, for all items purchased between November 1 and December 23. No returns, exchanges or credit for Final Sale items.  

 

WHOLESALE 

Wholesale orders are not eligible for refunds, exchanges, or credits. For damaged items, all claims must be submitted within 11 days from initial shipping date.  Please Email dotell@billytshop.com with your order number. Thank you.